Shipping & Returns

 

Returns:

Thank you for purchasing from the Indiana University Diversity Store, at this time we do not accept returns or cancellations of orders. Please contact us at [email protected] if you have any issues. 

 

Exchanges:

In order to be eligible for an exchange, please email [email protected]. To exchange a product it must be postmarked within two weeks of receiving the item. Customers will be responsible for return shipping costs. The product must be in the same condition that you receive it and undamaged in any way. After we receive your product, your exchange will be processed for replacement. Please contact our team at [email protected] for additional questions.

 

In-Store Pick up:

Pick up will be located at Eigenmann Hall 300, in the south wing. You can pick up your order 11:00 AM to 1:00 PM on Tuesdays and Fridays.  Please allow 2-3 business days for store pickup. You will receive an email confirmation when your order is ready. Please pick up your order within one week of confirmation.

If pick-up orders are not retrieved within 60 days, orders will be returned to inventory with no refund. If orders need to be shipped, please contact us at [email protected].

 

Shipping

  • Orders are generally shipped within 2-3 business days (excluding weekends and holidays) using UPS Ground.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at [email protected]. We will not be able to make changes to your order after it has been shipped.
  • Please review and ensure that you have entered the correct shipping address. We are not responsible for non-delivery due to errors in the address that was provided.
  • Once order has been processed you will receive an email confirmation with a tracking number.
  • Only shipping to the continental United States currently.
  • International shipping is not offered at this time.

Shipping Prices

Shipping Method

Order Total, before sales tax

Shipping Cost

UPS Ground

$0.01 - $50.00

$7.00

 

$50.01 - $100.00

$10.00

 

$100.00 - $150.00

$12.00

 

$150.01 and up

Free Shipping